The PSL Partnership Approach

“There’s much more to it than procurement.”

We’re not just about procurement, we are a food savings business. We have a vast amount of knowledge and hospitality industry insight that has been built up over 23 years and over 1,000 years of experience across our team. This includes procurement, integration, optimising operations and implementing technological solutions that contribute to the saving of time and money and ultimately increase profits.

PSL aim to become an integral partner to our clients. We achieve almost a 90% satisfaction rate following our annual client survey and believe that one of the key reasons for this is our ability to adapt, change and fill any gaps.

There are many factors that influence hospitality operators and each of those factors are moving parts, influenced by climate, government, the economy and opinion, and it’s our job to stay at least one step in front and ensure we’re in a position to keep our clients ahead of the curve with any aspect relating to food procurement, operations and technological advantage.

By regularly engaging with our clients – and by engaging we mean talking with them – we are able to pick up on any issues that may arise, consider the best course of action and suggest improvement.

We believe that is one of the key differences and advantages of working with PSL. We employ more than 70 people and those teams are responsible for working directly with clients, meeting them, talking with them and ensuring we have visibility at every level of the organisation, which means we gain a comprehensive view from a number of sources. There is no doubt that communication is the key to ongoing business success. “Let’s talk shop!”

“What works today may not work tomorrow
– but we’ll find a way that does.”

Our business units are consistently and continually monitoring the performance of our suppliers and systems which means we are then best placed (from an insight and information point-of-view) to suggest and make subtle changes to process or fundamentally adapt the way we are working to ensure continued growth and success for all stakeholders.

“It’s amazing what a conversation can reveal.”